Summary of Terms and Conditions

Welcome to Speak New Life Coaching Ltd! Here’s what you need to know in simple terms:

• Our services: We offer one-on-one coaching, masterminds, challenges, digital resources, YouTube memberships, and merchandise.

• Bookings & payments: Full payment is needed to secure your place. Coaching sessions can be rescheduled with 24 hours’ notice. Programmes, digital products, and merchandise are non-refundable once started or delivered. Membership subscriptions are billed monthly. Cancellations stop future payments but do not result in refunds for the current billing period.

• Your role: Come prepared, commit to the process, and respect confidentiality in group settings.

• Our role: We’ll deliver services professionally, ethically, and keep your information confidential (unless required by law).

• Coaching disclaimer: Coaching is not therapy, medical, financial, or legal advice. You remain responsible for your own actions and results.

• Liability: We’re not responsible for indirect losses. Our liability is limited to the amount you’ve paid us in the past 12 months.

• Our content: All materials we provide (ebooks, workbooks, videos, etc.) are for your personal use only — please don’t share or copy without permission.

• Media: We may use photos, screenshots, or recordings for promotional purposes, but you can opt out by contacting us.

• If things go wrong: Sometimes life or tech issues happen beyond our control — we won’t be liable for delays or cancellations caused by these.

• Legal stuff: Our terms are governed by the laws of England and Wales.

For full details, please read the Terms & Conditions below.

Terms and Conditions – Speak New Life Coaching Ltd

Welcome to Speak New Life Coaching Ltd. By engaging with our services, you agree to the following terms and conditions, which govern your use of our coaching programmes, masterminds, challenges, and any other services provided by Speak New Life Coaching Ltd (hereinafter referred to as "we," "us," or "our").

1. Services Offered

1.1 One-on-One Coaching: Personalised coaching sessions designed to help clients identify their purpose, set goals, and take actionable steps toward achieving their desired outcomes.

1.2 Masterminds: Group coaching programmes, such as the 8-week mastermind based on John Maxwell’s principles, focusing on personal and professional growth.

1.3 Challenges: Short-term, interactive experiences (e.g., 3-day or 5-day challenges) designed to spark clarity, commitment, and momentum around personal and spiritual development goals. These may include live sessions, workbooks, and community interaction.

1.4 Digital Products: Resources such as eBooks, workbooks, and other downloadable materials offered for personal development purposes.

1.5 YouTube Memberships: Tiered membership plans offering exclusive content, support, and community engagement.

1.6 Merchandise Sales: Products, including sweaters and shirts, available for purchase.

2. Booking and Payments

2.1 Booking: Sessions, masterminds, and challenges must be booked through the appropriate channels provided, such as our website, email, or third-party scheduling tools.

2.2 Payment: Full payment is required to secure your booking for all coaching sessions, masterminds, challenges, or digital products. Payment links will be provided, and accepted payment methods will be detailed therein.

2.3 Refunds:

• Coaching sessions are non-refundable once confirmed.

• Mastermind and challenge payments are non-refundable after the programme has commenced.

• Digital products and merchandise are non-refundable unless proven defective.

2.4 Rescheduling:

• One-on-one coaching sessions may be rescheduled with at least 24 hours’ notice. Failure to provide sufficient notice will result in forfeiture of the session without a refund.

• Mastermind sessions and challenges operate on fixed schedules and cannot be individually rescheduled.

3. Client Responsibilities

3.1 Commitment: Clients are expected to commit to the agreed-upon action steps and be fully engaged during sessions, challenges, and group programmes.

3.2 Preparation: Clients may be required to complete forms or preparatory work before coaching sessions, masterminds, or challenges to ensure meaningful participation and progress.

3.3 Confidentiality: Clients agree to maintain the confidentiality of group discussions during masterminds and challenges to protect the privacy of all participants.

3.4 Data Privacy: By engaging with our services, you acknowledge that your personal information will be handled in accordance with our Privacy Policy (www.speaknewlife.com/privacypolicy).

4. Coach Responsibilities

4.1 Confidentiality: All client information shared during one-on-one coaching sessions will remain strictly confidential unless disclosure is required by law.

4.2 Professional Standards: Speak New Life Coaching Ltd will deliver all services with professionalism and in alignment with ethical coaching practices.

5. Masterminds & Challenges

5.1 Group Size: Masterminds and challenges will proceed with a minimum number of participants, as communicated during enrolment. If the minimum is not met, the programme may be rescheduled or cancelled, and participants will be offered a full refund.

5.2 Programme Access: Participants will receive access to any necessary materials and resources. Sharing these materials with non-participants is strictly prohibited.

5.3 Participation: Challenges and masterminds are time-sensitive. It is the responsibility of the participant to attend live sessions or complete activities within the scheduled timeframe.

6. YouTube Memberships

6.1 Membership Tiers: Benefits and access vary by tier. Details will be outlined on our YouTube page.

6.2 Cancellations: Members can cancel their subscription at any time through YouTube. Refunds for unused portions of a subscription period are not available (Refer to YouTube policy terms and guidelines).

6A. Coaching Disclaimer
6A.1 Coaching is a professional relationship designed to support clients in achieving their personal and professional goals. Speak New Life Coaching Ltd does not provide therapy, counselling, medical advice, legal advice, or financial advice. Coaching is not a substitute for such services. Clients remain responsible for their own choices, actions, and results. While we are committed to supporting clients in their growth, we make no guarantees regarding specific outcomes.

6B. Membership Subscriptions (Wednesday Circle and Other Memberships)

6B.1 Subscription Basis
Certain services offered by Speak New Life Coaching Ltd, including but not limited to the Wednesday Circle, are provided on a recurring monthly subscription basis and are billed automatically via our third-party payment and membership platform (e.g. Systeme.io).

6B.2 Billing Cycle
Subscriptions are billed in advance on a monthly recurring basis. By enrolling, you authorise us (via our payment processor) to charge your chosen payment method each month unless and until you cancel.

6B.3 Cancellations
You may cancel your subscription at any time through the platform used to manage your membership. Cancellation will stop future payments but does not entitle you to a refund for any current or past billing period.

6B.4 No Pro-Rata Refunds
If you cancel your subscription part-way through a billing month, no pro-rata or partial refunds will be issued. This includes situations where you have not accessed the content, attended sessions, or engaged with the community during that period.

6B.5 Access After Cancellation
Unless otherwise restricted by the membership platform, cancelled subscriptions will typically retain access to membership content and sessions until the end of the current paid billing period. Access will then automatically terminate. Speak New Life Coaching Ltd is not responsible for platform-controlled access changes.

6B.6 Responsibility to Cancel
It is the member’s responsibility to cancel their subscription before the next billing date if they do not wish to continue. Failure to cancel before renewal will result in the next monthly charge being applied.

6B.7 No Refunds for Community or Live Access
Membership fees cover access to live sessions, community spaces, and digital content. No refunds are provided for missed sessions, unused access, or changes in personal circumstances.

For live events that include personalised assessments or third-party materials, partial refund policies may apply. Refund requests made up to 7 days before the event start date may be eligible for a partial refund, excluding:
• Payment processing/transaction fees
• Any non-refundable assessment or materials fees, including personalised Maxwell DISC assessments once a DISC key has been issued.

Due to the personalised nature of the Maxwell DISC assessment, DISC keys are non-transferable and non-refundable once assigned and issued.

No refunds will be issued within 7 days of the event.

7. Limitation of Liability

7.1 To the fullest extent permitted by law, Speak New Life Coaching Ltd shall not be liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenues, or data, whether arising in contract, tort (including negligence), or otherwise. Our total liability to you in respect of any claim arising out of or in connection with our services shall not exceed the total amount paid by you to Speak New Life Coaching Ltd for services in the twelve (12) months immediately preceding the claim. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded.

8. Intellectual Property

8.1 All content, including but not limited to eBooks, workbooks, videos, challenge materials, and course resources, is the intellectual property of Speak New Life Coaching Ltd. Materials are provided for your personal use only. Redistribution, resale, reproduction, or sharing without prior written consent is strictly prohibited.

9. Termination

9.1 Speak New Life Coaching Ltd reserves the right to terminate any client relationship if the client violates these terms or engages in behaviour that is disrespectful or disruptive to the coaching or group environment. Refunds will not be issued in such cases.

10. Governing Law

10.1 These terms and conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

11. Media Consent

11.1 By participating in any of our services — including but not limited to online coaching sessions, masterminds, challenges, or community events (e.g., Zoom calls, webinars) — you acknowledge and grant Speak New Life Coaching Ltd the right to use photographs, screenshots, video recordings, or other media that may include your image or name for marketing, promotional, and training purposes.

11.2 We will not disclose any sensitive personal information without your prior consent. If you prefer not to have your image used, you may notify us in writing at events@speaknewlife.com, and we will take all reasonable steps to honour your request.

12. Force Majeure
12.1 Speak New Life Coaching Ltd shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to illness, internet or technology failures, strikes, lockouts, accidents, fire, or government restrictions.

Contact Information

Speak New Life Coaching Ltd
Email: events@speaknewlife.com
Website: www.speaknewlife.com

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Privacy Notice

Summary of Privacy Policy

We take your privacy seriously. Here’s what you need to know in simple terms:

• What we collect: Your name, contact details, payment info (via secure providers), session notes, and any preferences you share with us.

• Why we collect it: To deliver coaching sessions, masterminds, challenges, memberships, digital products, and to keep you updated about your services if you’ve opted in.

• How we protect it: We use secure systems, encryption, and limit access to authorised people only.

• International clients: If you’re outside the UK (e.g. USA), your data may be stored with providers like Zoom or Google. We use safeguards to keep it protected.

• Recordings: We may take screenshots or recordings in group calls for promotional purposes, and sometimes record sessions for review or training — but only with your consent.

• How long we keep it: Normally up to six years, unless required by law to keep it longer.

• Your rights: You can ask to see, correct, or delete your data, or opt out of marketing at any time.

• Legal stuff: Our Privacy Policy is governed by the laws of England and Wales.

If you’d like more detail, please keep reading the full policy below.

Privacy Policy for Speak New Life Coaching Ltd

Your privacy is important to us at Speak New Life Coaching Ltd ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, including one-on-one coaching, masterminds, digital products, YouTube memberships, merchandise sales, and online challenges.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Details: Name, email address, phone number, and postal address when you book services, purchase products, join challenges, or subscribe to memberships.

1.2 Payment Information: Payment details for processing transactions. We use secure third-party payment gateways and do not store payment information on our servers.

1.3 Session Notes: Information shared during coaching sessions, masterminds, and challenge activities, including goals, challenges, and progress.

1.4 Technical Data: Information such as IP address, browser type, and device details collected via cookies when you visit our website.

1.5 Marketing Preferences: Preferences you provide for receiving updates, newsletters, and promotional offers.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery: To schedule coaching sessions, enrol participants in masterminds and challenges, deliver digital products, and manage community features.

2.2 Payment Processing: To process payments securely for coaching, memberships, merchandise, and challenge access.

2.3 Communication: To send reminders, updates, and relevant information about your booked services and challenge progress.

2.4 Marketing: To provide you with promotional content, newsletters, and offers (only if you have opted in).

2.5 Improvement: To enhance our services, challenge content, website experience, and product offerings based on feedback and analytics.

2.6 Legal Compliance: To comply with legal obligations or respond to lawful requests.

3. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• Secure servers and encryption protocols for sensitive data.

• Regular monitoring of our systems to identify potential vulnerabilities.

• Limiting access to personal information to authorised personnel only.

4. International Data Transfers

As part of providing our services, your personal data may be transferred to and stored in countries outside of the UK or European Economic Area (EEA), including the United States. Where such transfers occur, we ensure appropriate safeguards are in place in compliance with UK GDPR, such as contractual clauses or secure third-party processors.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

5.1 Service Providers: With trusted third-party providers for payment processing, email distribution, or analytics services.

5.2 Legal Requirements: When required by law or to protect our legal rights.

5.3 Business Transfers: In the event of a business merger or acquisition, your information may be transferred to the new owner.

6. Media, Promotional Use & Session Recordings

6.1 During participation in live sessions (such as Zoom coaching calls, masterminds, or challenges), screenshots or recordings may be taken for promotional and testimonial purposes. These may be used on our website, social media platforms, or in marketing materials to help inspire others and share the impact of our community.

6.2 We are mindful of your privacy and will not include your full name or identifying details without consent. If you would prefer not to be included in any such media, you may opt out at any time by contacting events@speaknewlife.com

6.3 From time to time, coaching sessions or group calls may be recorded with your prior consent for review or training purposes. Such recordings are stored securely and not shared publicly without your permission. You may withdraw consent at any time by notifying us in writing.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, or disclosure. This includes secure password-protected systems, restricted staff access, and encrypted storage where appropriate. Where we use third-party service providers outside the UK/EEA (such as Zoom, Google, or email providers), we take steps to ensure your data is protected through contractual safeguards and secure encryption. However, no system can be guaranteed 100% secure, and we cannot accept liability for loss of data that occurs outside of our reasonable control.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Access: Request a copy of the personal data we hold about you.
8.2 Correction: Request corrections to inaccurate or incomplete information.
8.3 Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
8.4 Marketing Opt-Out: Opt out of receiving marketing communications at any time.
8.5 Data Portability: Request a copy of your data in a commonly used electronic format.

To exercise these rights, please contact us using the details in Section 13.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, or accounting requirements. Typically, client data is held for a maximum of six (6) years unless a longer retention period is required by law. After this period, personal information will be securely deleted or anonymised.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the revised date. Please review this policy periodically to stay informed about how we protect your information.

12. Governing Law and Jurisdiction

This Privacy Policy and any dispute or claim (including non-contractual matters) arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Speak New Life Coaching Ltd
Email: events@speaknewlife.com
Website: www.speaknewlife.com